Legal

Terms of engagement.

The default terms under which Savvies Desk accepts new advisory, training and retainer work. Individual engagement letters may vary these terms in writing. Last updated: July 2026.

1. Scope

Every engagement is confirmed in a written engagement letter that names the sponsor, defined deliverables, timeline, fees and named contact. Work outside that scope is agreed in writing before it is undertaken.

2. Confidentiality

All engagements are governed by a mutual non-disclosure agreement. Client identities, incident details and artefacts are held in confidence and not disclosed in marketing, references or public writing without written permission.

3. Fees & payment

Advisory engagements are billed as fixed monthly retainers or fixed-fee deliverables — not open-ended hourly billing. Training fees are payable in advance via M-PESA or card on the training registration page. Invoices are due within fifteen days of issue.

4. Cancellation

Training: full refund if you cancel more than seven days before the session; 50% refund inside seven days; no refund on the day. Substitutions are accepted at any time.
Retainers: either party may terminate on thirty days' written notice. Unused deliverables in the notice period remain available.

5. Independence

Savvies Desk is an independent advisory. We do not resell software, take vendor commissions, or act as a broker. Our advice is not influenced by referral fees.

6. Limitation of liability

Our aggregate liability arising from any engagement is limited to the fees paid under that engagement in the preceding twelve months. This limitation does not apply to fraud, wilful misconduct or any liability that cannot lawfully be excluded.

7. Governing law

These terms are governed by the laws of Kenya. Disputes are subject to the exclusive jurisdiction of the courts of Nairobi, without prejudice to any mandatory local law of the client's home jurisdiction.

8. Contact

Savvies Desk · Westlands, Nairobi · info@savviesdesk.io · +254 742 947 533